Strategic and Operational Governance for a Telecom

A Conglomerate aims to establish a strategic and operational governance framework for a Telecom Company to ensure alignment between ownership and management and make informed decision making that contribute to the long-term success of company.

Problem

A Conglomerate added Telecommunication company to its portfolio and wanted to establish a governance structure covering all aspects of Strategic and Operational elements to ensure alignment between ownership and management.

Areas of Business to be covered:

Governance Process for strategy framework communication between Board and Management
Process to govern execution (roadmap) of initiatives inline with strategic framework
Establishing process for governing functional strategy and roadmap alignment for realization of overall company covering below areas of business:
Products and Marketing
Sales and Distribution
Customer Experience
Digitization
Analytics
Technology and IT

Challenge

Solution

Supported client in establishing below mentioned areas covering Strategic and Operational Governance.

Strategic Governance:

Designed a process of communication between ownership and management.
Provided independent view on strategy set by management to ownership.
Designed a process of communication on how each function are planning and executing the functional strategy along with roadmap to realize company aspirations.
Provided independent view to ownership on progress reports of each vertical.

Operational Governance:

Established a process for communicating key leading and lagging indicators within different function of organization impacting strategic initiatives:
Products and Marketing
Sales and Distribution
Customer Experience
Digitization
Analytics
Technology and IT
Designed templates for operational reporting focused on Commercial performance tracking to enable ownership better view of operational performance and enable constructive decision making.
Supported ownership as as a background team to analyze business and provide independent opinion.

Industry

Telecom

Project type

Optiwise Strategy

Project Duration

3 Months

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Digital Lead Generation for ISP

A Nepali based ISP company aims increase new efficient ways of new subscriber acquisitions and retention. Their acquisition strategy primarily focuses on using digital mediums.

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